Customer Stories

AmplifAI Case Studies

Customer stories and case studies showing how organizations use AmplifAI to coach frontline teams, automate QA, and drive measurable performance improvement.

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Customer Stories

featureMay 19 at 8:22 PM CT

Reversing the Attrition Curve: How a Global Healthcare BPO Improved Associate Retention 12% and Saved $1.5M Annually

A global healthcare BPO leader serving three major payers across Member Services, Provider Services, and Enrollment cut monthly associate attrition from 11.1% to 9.8% in 90 days — a 12% retention lift — using AmplifAI's performance enablement, AI-driven coaching, and recognition to engage frontline associates and drive an estimated $1.5M in annual savings.

featureMay 4 at 3:36 PM CT

How AI-Driven Coaching Lifted Sales Conversion and Cut Handle Time at a Top US Insurance Carrier

A leading national insurance carrier with ~1,500 frontline agents across blended in-house and BPO operations used AmplifAI's coaching effectiveness measurement and AI-driven Next Best Actions to lift sales conversion 7%, reduce AHT 5%, and give every frontline manager roughly 6 hours per week back.

featureMay 4 at 2:33 PM CT

Bending Time: How a National Passenger Airline Doubled Frontline Productivity by Reinvesting Coaching Time

A leading national passenger airline's ~100-agent, part-time, fully remote contact center pitched AmplifAI as time-reinvestment, not ROI — and used the recovered capacity to double frontline productivity, lift CSAT 15–20%, and halve the time team leads spent on manual back-office work.

featureApr 24 at 3:06 PM CT

Telecom & Communications: Coaching Effectiveness That Drives Speed-to-Proficiency and Expands Span of Control

A leading national telecom and communications provider replaced 100+ hand-assembled reports with a single performance platform — expanding supervisor span of control 25–30% and turning coaching from a time-consuming prep exercise into a measurable, effective, and targeted conversation across service and sales.

featureApr 24 at 3:06 PM CT

Theme Park & Destination Hospitality: Building a Premium Upsell Culture on Unified Performance & Coaching

A leading national theme park and destination hospitality brand was running a sophisticated, experience-driven upsell operation on fragmented tooling — supervisors each built their own spreadsheets. Unified data, consistent performance management, and a coaching-first culture gave every leader the same playbook and reclaimed roughly a day a week per supervisor.

featureApr 24 at 3:06 PM CT

SSM Health: How Unified Performance & Coaching Cut Write-Offs 55% and Lifted Productivity 64%

When SSM Health transitioned its revenue-cycle teams to remote work, siloed data and lost visibility started to show up as climbing write-offs. Unified performance, prescriptive coaching, and in-the-flow recognition turned the operation around — 55% fewer write-offs in 90 days and a 64% productivity lift over four months.

featureApr 14 at 5:02 PM CT

Show Me the Numbers: How a National Financial Services Contact Center Unified Performance Management Across BPOs and Internal Teams

A national financial services contact center unifies performance management across internal teams and BPO partners in Mexico and Jamaica — replacing siloed tools and scattered coaching with a single platform for metrics, accountability, and real-time coaching.

featureMar 10 at 4:28 PM CT

Trust but Verify: How a Leading Regional Credit Union Improves Member Conversations Across Every Channel

A leading regional credit union with 20+ branches uses automated QA to verify that every member interaction — from phone calls to ITM video sessions to branch conversations — delivers on a people-first service philosophy.

featureJan 28 at 11:04 AM CT

Driving Performance Through Automation, Coaching, and Analytics

A regulated financial services & insurance provider replaces fragmented Monday-morning data prep with unified performance management — reclaiming 4-6 hours of weekly manager time, promoting 7 agents in the first three months, and turning audit prep from weeks into hours.