2026 Contact Center Benchmark Report
Know WhereYou Stand
CX and contact center benchmarks across four industry verticals from 200+ companies.
See how your metrics compareMetrics Tracked
Explore how contact centers perform across five core CX metrics.
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Companies Analyzed
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Industry Verticals
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Key Metrics
Metrics by Industry
See how each vertical performs across key contact center metrics
CX and Contact Center Benchmarks
How industries compare across five key performance indicators (KPIs)
QA Score
Quality assurance scores measure adherence to scripts, compliance, and overall interaction quality.
CSAT
Customer satisfaction scores capture how customers feel about their service experience.
NPS
Net Promoter Score indicates customer loyalty and likelihood to recommend.
FCR
First Contact Resolution measures how often issues are solved in a single interaction.
Transfer Rate
The percentage of calls transferred to another agent. Lower is better.
Ready to see where you stand?
Compare your metrics against industry benchmarks with our interactive tool.