Event Coverage

AI for CX Virtual Summit

A virtual summit bringing the latest insights and best practices around AI and the customer experience.

Content

9 Posts

Event Timeline

All coverage and insights from this event

keynoteJan 12 at 4:06 PM

How AI is Revolutionizing Customer Experience

Dan Gingiss explores four transformative ways AI is reshaping customer experience: hyper-personalization, predictive analytics, virtual reality, and intelligent customer service. Through real-world examples from Netflix, Starbucks, Sephora, and American Express, he demonstrates how experience makers can leverage AI while keeping customers at the center of every decision.

Dan Gingiss

Customer Experience Expert, Author of 'The Experience Maker'

keynoteJan 12 at 1:27 AM

Measuring Coaching Effectiveness: How AI Transforms Agent Development

Stephanie Rubin and Calli Wright from Intelication join Lauri Stanek from AmplifAI to discuss how CX leaders can use AI to measure coaching effectiveness, create personalized improvement plans, and leverage gamification for sustainable performance gains.

Stephanie Rubin & Calli Wright

Managing Partners, Intelication

interviewJan 12 at 1:25 AM

The E3 Effect: How AI Supercharges Human-Centered Performance

Daniel Roth of PangeaEffect introduces the E3 Effect framework—Enable, Empower, Endeavor—for building high-performing teams that thrive at scale, with AI serving as an accelerator rather than a replacement for human connection.

Daniel Roth

President and Founder, PangeaEffect

interviewJan 12 at 1:24 AM

Trusted Advisors vs RFPs: Why Traditional Procurement Is Broken

Vic Pepe of D&M Enterprise Group makes a compelling case that traditional RFP processes can't keep pace with AI innovation, and introduces the RFD (Request for Demonstration) as a more effective alternative for technology procurement.

Vic Pepe

Managing Partner, D&M Enterprise Group

keynoteJan 12 at 1:22 AM

From Hype to Help: Evaluating and Applying AI Where It Matters in CX

Nick Richards from CXponent delivers a comprehensive framework for cutting through AI hype and achieving real results—covering use case identification, vendor selection, pilot strategies, and scaling for long-term value.

Nick Richards

Customer Experience and AI GM, CXponent

keynoteJan 12 at 1:21 AM

AI Readiness Today and Your Future: A Practical Guide

Fred Sta from Cloud Tech Gurus and Ryan Vaughn from Nextiva share insights on the current state of AI in customer experience, why this technology shift is different from previous ones, and how organizations can prepare for successful AI adoption.

Fred Sta & Ryan Vaughn

CEO, Cloud Tech Gurus & VP Global Solutions Consulting, Nextiva

keynoteJan 12 at 1:19 AM

Left of Ask vs Right of Ask: A New Framework for AI in CX

Adam Elkins from Matrix Networks introduces a powerful framework borrowed from cybersecurity to help businesses understand and optimize AI in customer experience—treating the customer's question as 'the ask' and building strategy around it.

Adam Elkins

Director of CX, Matrix Networks

keynoteJan 12 at 12:44 AM

AI + Human: The New Power Duo in Customer Experience

John Bloom and Valerie Rodriguez from Infinite Green Consulting explore how AI and humans can work together to create exceptional customer experiences, debunking common myths and sharing practical frameworks for success.

John Bloom & Valerie Rodriguez

Co-Founder & Chief Illuminator, Infinite Green Consulting

keynoteJan 11 at 11:18 PM

Opening Panel: AI Strategy for Customer Experience

Industry leaders discuss practical AI implementation strategies, data unification challenges, ROI measurement, and the future of agent empowerment in customer experience.

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